FAQ

Frequently Asked Questions

🛍️ Orders & Shipping

Do you ship to Malaysia and Thailand?: Yes! We ship to Malaysia, Thailand, and other selected countries. Shipping times and rates will be shown at checkout. For full details, please visit our Shipping Policy.
How long does delivery take?: Standard delivery typically takes 7–14 business days depending on your location. See our Shipping Policy for more information.
How can I track my order?: Once your order is shipped, you will receive a tracking number via email.

🔄 Returns & Refunds

Do you accept returns or exchanges?: All sales are final. We do not accept returns or exchanges on any products. We encourage you to review all product photos, dimensions, and descriptions carefully before purchasing. If you have any questions before buying, please don't hesitate to reach out — we're happy to help you make the right decision.
Can I return or exchange a painting?: All original artworks are final sale and are not eligible for returns or exchanges. As each piece is a one-of-a-kind original, we are unable to resell returned works.
Why no returns on original art?: Original paintings are unique, handmade works that cannot be reproduced. Unlike mass-produced products, each piece carries its own texture, finish, and character. Once a painting leaves our hands, it becomes yours — and that's a relationship we take seriously on both sides.
What if my item arrives damaged or there is a special circumstance?: We understand that unexpected situations happen. If you encounter a special case or your item arrives damaged, please contact us immediately — we handle every situation individually and will do our best to find a fair resolution. Reach out to us first before taking any other steps.
What if my painting arrives damaged?: In the rare event that your painting arrives damaged, please contact us within 48 hours of delivery with photos of the damage and original packaging. All original artwork shipments are insured — we will initiate a claim on your behalf and work toward a resolution together.

🎨 Original Artwork

How is my painting packed and shipped?: Every painting is personally packed and shipped by the founder. We take great care to ensure your artwork arrives safely — each piece is wrapped with protective materials designed to prevent damage during transit. You can expect your painting to be treated with the same care we put into creating it.

🎨 Original Artwork — Collector Agreement

By purchasing an original artwork, the Collector mutually agrees to the following terms and conditions:

1. 100% Originality & Authenticity: This artwork is a 100% unique, original hand-painted abstract oil painting on canvas by the artist. Due to the purely tactile and physical nature of heavy-body impasto oil pigments, minor surface nuances and texture variations are inherent characteristics of the fine art piece and shall not be deemed as defects.
2. Pre-Shipping Verification Protocol: To guarantee absolute satisfaction and transparency, the Artist will provide high-definition photographs and a video walkthrough of the exact, completed artwork to the Buyer prior to international dispatch. Shipping will only proceed upon the Buyer's explicit written or electronic confirmation.
3. Hardline No-Return & No-Refund Policy: As these are high-value, unique physical fine art pieces involving highly complex and risky international logistics, ALL SALES ARE FINAL. We strictly enforce a NO unconditional return or refund policy regardless of destination country. We do not accept returns, refunds, or order cancellations based on subjective buyer remorse, color discrepancy on electronic screens, or interior decoration changes.
4. International Shipping & Customs: The artwork is securely packaged using gallery-standard professional protective materials (heavy-duty tubes or reinforced crates) and dispatched via trackable premium international express carriers from China. The Buyer/Collector is entirely responsible for tracking the package and settling any import customs clearance, local taxes, or VAT imposed by the destination country's customs authority. Once the package is marked as “Delivered” or “Signed” by the international carrier, the transaction is legally concluded and fully executed.

🧴 Product Care

How do I clean my beauty sponge?: Wet the sponge, apply a gentle cleanser, and massage in circular motions. Rinse thoroughly and squeeze out excess water. Allow to air dry completely before storing. For more tips, visit our Usage Tips page.
Can I use the sponge wet and dry?: Yes! Our sponges work beautifully both wet and dry. For a more airbrushed finish, dampen the sponge before use. Learn more on our Usage Tips page.
How often should I replace my sponge?: We recommend replacing your beauty sponge every 1–3 months with regular use for best hygiene and performance.

📦 Products

Are your sponges suitable for all skin types?: Yes! Our sponges are made with soft, skin-friendly materials suitable for all skin types including sensitive skin.
Do the colors vary between sponges?: Each sponge features a unique marble swirl pattern, so slight variations in design make every piece one-of-a-kind!
I have sensitive skin — is it safe for me to use?: Our sponges are made from soft PU foam and are designed with skin comfort in mind. As everyone's skin is beautifully unique, we recommend doing a quick patch test on a small area before first use. If any discomfort occurs, simply discontinue use. When in doubt, a chat with your dermatologist is always a good idea!

🎁 Blind Box & Mystery Box

Can I choose which sponge styles or colours I receive?: No — that's the magic of it. Every blind box is randomly curated, so the styles and colours inside are a surprise. Each sponge you receive will match one of the pieces shown in our product photos — same quality, same finish — just not your pick to make. Think of it as a little gift from us to you. 🌸
Will I receive duplicate styles or colours in the same box?: It's possible! Since every set is randomly assigned, you may receive two sponges in the same style or colour, or two completely different ones. Every combination is valid — and every one is a surprise.
Can I choose my packaging colour?: You can choose your packaging design (Design A — square box with tassel, or Design B — triangular box with pearl ribbon), but the colour variation within your chosen design is randomly assigned from 3 available options. Whichever arrives, it's going to be beautiful. ✨
How many sponges come in each blind box?: Every blind box contains exactly 2 sponges. No more, no less — just a perfectly paired duo waiting to be discovered.
Why can't I request a specific combination?: The blind box experience is intentionally designed around surprise and discovery. Requests for specific styles, colours, or combinations cannot be accommodated — and honestly, half the fun is not knowing. 🎁

💬 Still Have Questions?

For the fastest response, try our chat bot at the bottom right of the page — it's available anytime and can help you right away. If you need further assistance, feel free to reach out through our Contact Form and we'll get back to you as soon as possible.

📋 Kindly reminder: By browsing and placing an order on our store, you agree to our Terms of Service and Privacy Policy. Please take a moment to review them before purchasing.